Anonymous
map-marker Wichita, Kansas

Misunderstanding

Il Makiage - Misunderstanding
Took money unauthorized by me! $81.00 unacceptable, I'd like to have my money back. I applied for a trial of makeup, to see if it matches my complexion, still have not received it, but you took money anyway
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User's recommendation: False advertisement

Wilma F Bkj

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Verified Buyer

Bad customer service!!!!!

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Il Makiage - Bad customer service!!!!!
I placed an order with your company and I did not receive a confirmation or order number however $111.19 was taken out of my account. I have been trying to contact someone as of yesterday and I have not been able to talk to a human being in order for me to talk to someone you are actually charging me and want my credit card information, I not only think this is ridiculous it happens to be the worst customer service I have experienced in my life. If you are able to take someone's money, you should have the courtesy to talk to them when they need your assistance
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Loss:
$111
Pros:
  • Never got my order

Preferred solution: Full refund

User's recommendation: Be careful

Resolved
Christine P Yiv

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Verified Reviewer

Resolved: Return

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Updated by user Mar 04, 2024

Company fixed the issue and I have been provided with apology.

Original review Feb 01, 2024
I wanted to return my order. I never received a receipt nor did I receive return instructions. Zero way to contact their customer service. After using Pissedconsumer.com they responded imediately with return shipping labels.
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Cons:
  • Doesnt work the way they advertise it

Preferred solution: Full refund

User's recommendation: dont beleive the social media hype

Julie M Trl

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My refund

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Il Makiage - My refund
My refund You charged me for 88$ and 82 $ Give me back my money. I tried your product I didnt like it I returned the package and you supposed to give me back Why did you pick up more money in my account
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Loss:
$168
Pros:
  • No like it

Preferred solution: Full refund

Pornsawan T

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Verified Buyer
| map-marker Panorama City, California

Stop payments

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Il Makiage - Stop payments
Il Makiage - Stop payments - Image 2
Il Makiage - Stop payments - Image 3
Il Makiage - Stop payments - Image 4
Send the product without my permission stop sending the product I dont want it. I cant afford it. I dont have time to return the product.
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User's recommendation: Do not send the product without customer permission

Vanessa M Dqp

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They charged me $85 When I ordered it on Saturday. I said it would drop off after a couple days. It should’ve never been charged in the first place.

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Il Makiage - They charged me $85 When I ordered it on Saturday. I said it would drop off after a...
You can forget if you want to talk to somebody I have done everything I can to try to get some money on the phone and there is no number the main number yall have will give you a Recording Telling you too email them
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Loss:
$80
Cons:
  • No way to contact them
  • Them five times since saturday no response
  • To try before you buy as an example i was supposed to have 14 days before they bill meet

Preferred solution: Full refund

User's recommendation: Don’t risk it

Anne M Puu

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Verified Reviewer

I’ve been trying to contact them all non working phone numbers was trying to order more products obviously not a reliable company!

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Not a . Happy customer. Sad I did enjoy my stuff and was trying to order more but cant.. Ill have to move on to another product!
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Cons:
  • Can not reach a human being

Preferred solution: Was trying to reorder

Resolved
Mary M Exo

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Resolved: UNAUTHORIZED charges - FRAUDULENT - no control to manage

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Il Makiage - UNAUTHORIZED charges - FRAUDULENT - no control to manage
Updated by user Dec 01, 2023

Company fixed the issue and I have been provided with apology. After several emails sent and including other stakeholders of IlMakiage, they finally responded back in giving me the refund.

Experience was stressful as we are unable to contact them live and no phone numbers that are listed are active or work!!! Be vigilant.Thank you for your follow up.

Original review Nov 24, 2023
I've encountered this situation on different occasions. They enforce shipment of products that I DID NOT AUTHORIZE and unable to review/manage my order, as they do NOT APPEAR.
They then asked to return the products for refund which I HAD TO PAY FOR!!

UNACCEPTABLE.
And it keeps happening! and now they are not replying back for my full refund ONCE AGAIN!!! horrible service.
I only have 1 product I order, the foundation, all other products were forced in my order!!!
One thing I've learned from this experience, if you cannot speak to anyone other by email!!! DO NOT BOTHER to committ.

This goes against our consumer protection!!

and having no control in our shipment of products is FRAUDULENT!! I will ensure that this does not continue with other consumers!!!
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Loss:
$166
Cons:
  • Horrible customer service
  • No human contact

Preferred solution: Full refund

User's recommendation: have customer service contact number to speak to live agents, manage better your clients and requests!

Kalpana E Hvn

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Verified Reviewer
| map-marker San Jose, California

Return

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Il Makiage - Return
I am not happy with the product a it doesnt suit me . I want to return the product. I also received the product late
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User's recommendation: I do recommend

Ann G Sct

Overcharged

Il Makiage - Overcharged
Il Makiage - Overcharged - Image 2
I was charged an extra 62$ on top of the product @ 122 dollars I would like a refund for the 62$ Thank you, 803201**** Ann Gaynor
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Loss:
$62
Pros:
  • Have yet to receive my order
Cons:
  • Over charge and no phone to contact them

Preferred solution: Full refund

Resolved
Kari S Fub

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Verified Reviewer

Resolved: Refund

Updated by user Mar 15, 2024

Company fixed the issue and I have been provided with apology.

Original review Feb 29, 2024
Was on website and thought it was a 20% coupon and they took 134 dollars out of my account for something I dont want.
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Preferred solution: Full refund

Doris B Bdj

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Verified Reviewer

They take money out from your bank account for nothing

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There is a pending transaction from this company an I didnt order any product from them. I just want my money back as soon as possible!
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Loss:
$39
Pros:
  • Make up is nice
Cons:
  • Like to take your money out of your account for no purchase

Preferred solution: Full refund

User's recommendation: Don’t purchase anything from this company.

Resolved
Kim H Hid

Resolved: Charged twice

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Updated by user Feb 22, 2024

Company fixed the issue and I have been provided with apology.

Original review Feb 15, 2024
I can't talk to a live person, I've been charged twice, and now my checking account is neg. I need to get a hold of someone to get this taken care of. I like the makeup coverage, it's just the customer service I'm having issues with
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Loss:
$48

Preferred solution: Full refund

Ishika A Rij

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Verified Reviewer

I don't want the product. I want a refund

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NI want to return the products and i want my money back. How can i do that?? Where do i return these products and what adress ???
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Loss:
$120
Cons:
  • Will take away ur money

Preferred solution: Full refund

User's recommendation: Never buy this

KALEA K

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Verified Reviewer

Unauthorized charges on my card

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I tried to order 1 bottle of make-up and i now have 5 charges on my card that I DID NOT ORDER OR AUTHORIZE and you CAN NOT TALK TO ANYONE ONE THE PHONE NO MATTER WHAT NUMBER YOU CALL
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Loss:
$155

Preferred solution: Full refund

User's recommendation: DO NOT ORDER FROM THIS COMPANY!!!! BAD BUSINESS.