Monique G Ugi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My card has been charged twice. They charge me for the trial then they charge me again Im not open this Make Up or tried it yet. I understand that is a policy for trial but you do not charge my car twice. I will be calling a lawyer to get involved.
View full review
Loss:
$81
Cons:
  • Charge my card twice a rip off company

Preferred solution: Full refund

Katherine G Wlt

Damaged merchandise

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My merchandise arrived damaged,it was my highlighter ,It wasnt packed well,my other products that I received,in the other times,were good.I enjoyed .And were dilivered .with no problem.Thank you ! For your time.would aprericiate your response to this matter. Thank you again!!
View full review
Pros:
  • Goes on very smoothly
  • Stays on no caking in the creses

Preferred solution: A replacement

User's recommendation: Products are exactly as advertised.

Lisa G Yoe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund immediately

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I was charged for something I didn't order. They took money out of my account without permission. I can't get them on the phone!
View full review
Loss:
$96
Cons:
  • Steal your money

Preferred solution: Full refund

User's recommendation: Don't deal with IL Makuage

Juana S Rxx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Orleans, Louisiana

Billing

Il Makiage - Billing
Preauthorzation when will it return money to card if payment has cleared and product sent which I still havent received . Please have live person call me back @ 504645**** I want my preauthorizaion released off of hold on my card and when will I receive my order. Than you Juana StCyr 504645****
View full review

User's recommendation: Not till I get my money and my order to see if it works

Irven Rir

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Riverdale, Georgia

I emailed the company to cancel my account and was totally ignored!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Il Makiage - I emailed the company to cancel my account and was totally ignored!
Il Makiage - I emailed the company to cancel my account and was totally ignored! - Image 2
A request for cancellation was emailed, on August 30, 2023. It is apparent that my account WAS NOT canceled because my bank account was debited the exorbitant amount I was displeased with regarding this product!!! I explained that your product is overpriced, and I don't want to continue membership! WHAT DO I DO TO CANCEL THIS ACCOUNT?!!!
View full review

User's recommendation: Don't buy this product. It is too expensive for what you can get from Ulta, Sephora, or a department store.

1 comment
Guest

There systems not generating return slips online at 5:30 am est Dec 8th this is inconvenient because I need to return my order. Hmmmmmm

Susie B Oxu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't see where to apply promo code

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They were able to send me a new valid code so I did place an order. It was frustrating not being able to actually speak to someone on the phone. After several emails my issues were resolved so Im happy now. TY Ilmakiage
View full review
Pros:
  • Customer service
Cons:
  • No phone number

Preferred solution: They gave me what i wanted.

Ishika a Xct

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Extra money deducted

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Charged me more than the products totaled Also i ordered trial pack but still they charged me for full products
View full review
Loss:
$120

Preferred solution: Full refund

Brenda Jo B

That is the REVIEW ‼

I want to talk to someone. That is why I used s phone number!

I sent 2 detailed emails last night that explain my experience with this account!

I also specifically said NOT TO CHARGE MY CARD , not even the shipping!!

Because I cancelled it before it was even totaled!! Actually, YOU CANCELLED THIS ORDER BECAUSE I WAS WORKING ON FINALIZING IT., AND I GOT A POPUP THAT SAID OOPS! You are out of time!!

AND IT DELETED MY ORDER!

When I tried to go back in to see what happened, I WAS GIVEN A MESSAGE I COULD REORDER! WHEN I CLICKED THAT, it was the full price with no discount for replenishment arrangement, NO FOUNDATION BRUSH!

I immediately emailed you and cancelled everything!! And specifically told you not to charge my card, not even for the shipping because I AM NO LONGER INTERESTED IN EXPLORING YOUR PRODUCT LINE!

I JUST SAW THAT THERE ARE AT LEAST TWO CHARGES FROM YOU AND I WANT EVERY CENT OF IT BACK! I can't believe you had the gall to process that incomplete order and charge me!! You have overdrawn my account and have incurred AT LEAST $80 overdraft charges!

I want that money back in my account immediately!!

I have contacted my attorney ( on Sunday!) I think that is going to be added to the overdraft charges, when we resolve this!

I am a 67 year ol lady who lives on less than $900 @month!! You have my phone number, reach out to me and let me know how this is going to be resolved!!

Cc:Stanley

Myself

View full review
Loss:
$217
Cons:
  • Customer service is not reliable so frustrating

Preferred solution: Full refund

User's recommendation: You don't want to know!

Jodi G Hmx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Accidentally purchase

Il Makiage - Accidentally purchase
I thought I was purchasing the $5.95 trial and $73.53 was taken out of my account. This just happened in the lady 15 minutes I want to cancel this purchase.no
View full review
Loss:
$74

Preferred solution: Full refund

Ishika A Rij

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mississauga, Ontario

Extra charges

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Where can i return the parcel, i donot want it anymore Can u tell me the adress where i have to return this package back ??
View full review
Terry B Bnk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Columbus, Ohio

Ordeplsce an order with questions

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have tried to contact this company by phone only to repeatedly get a busy signal. i have some questions about ordering that I do not want to try to resolve just through emails. How do you talk to a live person? Not sofar
View full review

User's recommendation: Not so far

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Union City, California

510514****

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Il Makiage - 510514****
Il Makiage - 510514**** - Image 2
Il Makiage - 510514**** - Image 3
You charge my account diferente items please I need my money back. Please be sure you not do that again
View full review

User's recommendation: I need my refund. Please

Robert B Wcy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charge on my card that I didnt order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
144. 00 charge on my card, no clue of who this is , never purchase this and they have no phone number to call. Customer service is non existence
View full review
Loss:
$145

Preferred solution: Full refund

User's recommendation: Do not buy products if they do not have a customer service phone

Resolved
Pooja P Xpi

Resolved: Cancel order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I order 1 product and accidentally 2 more products are added and huge amount has been deducted from my account
View full review
Loss:
$191

Preferred solution: Full refund

User's recommendation: Don't buy

Sylvia E Pvb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charged my account without my consent

Il Makiage - Charged my account without my consent
They charged me without consent . I was overcharged.i would like to speak to someone to resolve this issue
View full review

Preferred solution: Price reduction

  • 1
  • ...
  • 3
  • 4
  • 5
  • 6
  • 7
  • ...
  • 158