Brittany B Zjd

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Verified Reviewer

Pissed about this company as ***

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Il Makiage - Pissed about this company as ***
They charged my bank for replenishment and never sent any product and when I disputed it my bank refused the dispute all together! Explain too me how companies can charge you for a product they dont even have an address too send ur product too or a stored card let alone no subscriptions in your file! Its an absolute outrage and no one can talk on the phone its all through email! Totally upset will never buy from this company again! Total scam if you ask me!
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Loss:
$38
Pros:
  • Do have great makeup
Cons:
  • Charge you whenever they want and dont send products

Preferred solution: Full refund

User's recommendation: Absolutely not

Madeline H Vgn

Transaction unauthorized

Il Makiage - Transaction unauthorized
I want my money back ASAP unauthorized transaction in my bank account. Call me at +140******** as soon
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Loss:
$42

Preferred solution: Full refund

Jumana Ozm
map-marker North Tonawanda, New York

Want to return my trial makeup

Il Makiage - Want to return my trial makeup
Just want to return products I received for trial makeup,it was to light .I would like to try something a little darker.how do I go about returning etc.ty
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User's recommendation: I like it but it was to light for me

Farrah A Xrc

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Verified Buyer

Return makeup

Il Makiage - Return makeup
Il Makiage - Return makeup - Image 2
Its too light for me so want to return .i just want to teturn.i cant write 100 symbols thats all i have to say
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Preferred solution: I want to return your product so u wont charge me

Christy J Iah

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Verified Buyer
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Verified Reviewer

Because you guys told me that I can get a 14 day trial you charge me the full price and then gave me the number that does not even work so I cannot even get in touch with customer service to ask about

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Il Makiage - Because you guys told me that I can get a 14 day trial you charge me the full price...
You guys took the full price when I was supposed to get a 14 day trial youll give me a customer service number three numbers at that none of the numbers are working. I cant talk with anyone Im trying to figure out how do I get my money back because yall bamboozled me and took the whole 70 something dollars instead of giving me a 14 day trial. Ive never tried to make up and here it is yeah charge me for something that I dont even know if its gonna work for me or even if its in my shade And I feel very taken advantage of and now I cannot even get in contact with no one. This is very unacceptable and I will find a way to get my refund back because this is absolutely absurd.
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Loss:
$74

Preferred solution: Full refund

User's recommendation: I recommend nobody try this place because they have false advertising it. They tell you one thing and then they take all your money at one time without you even being able to try the private.

Lorrita O

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Verified Reviewer

I don’t like the product want to return it.

Il Makiage - I don’t like the product want to return it.
Il Makiage - I don’t like the product want to return it. - Image 2
Stop sending me this order and stop taking my money or else I will sue you and your company. I sent you email some time ago to stop and you continued.
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Preferred solution: Full refund

Neco Vib

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Verified Reviewer
| map-marker Bristol, Connecticut

Customer service please

Il Makiage - Customer service please
No longer want to keep receiving these items that I cannot pay for. Please would like to return the three boxes that I received today back to you guys and get my refund and cancel the script and I have.
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User's recommendation: Your foundation and your products are really good

Resolved
Amandeep G Uph

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Verified Reviewer

Resolved: I don’t need any more

Il Makiage - I don’t need any more
Il Makiage - I don’t need any more - Image 2
Updated by user Aug 14, 2023

Company resolved the issue.

Original review Jul 14, 2023
Im not using that product I dont need anymore your product. Im trying to call but not going thruway.so please i have a request dont pick up my credit card money.soon Im moving too .
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Loss:
$110

Preferred solution: Full refund

Megan F Uho

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Verified Buyer

They took 2 additional charges of $81.73 from my account and there is no way to get in touch with them

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Il Makiage - They took 2 additional charges of $81.73 from my account and there is no way to get...
They have taken money out of my account for no reason as I already paid the original $81.73, but yet they still took out two more charges. This is a SCAM!!
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Loss:
$163
Cons:
  • No customer service contact
  • Scamming customers charging unauthorized transactions

Preferred solution: Full refund

Eborah J

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Verified Reviewer

Unauthorized charge and I can’t reach by phone! Help!!’

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Il Makiage - Unauthorized charge and I can’t reach by phone! Help!!’
Refund me ASAP please! I canceled months ago when I tried a product that I did NOT like . I have made no orders recently and I need to know what my credit card ending in 3209 was charged! Unauthorized charge! I cant reach anyone by phone! Someone please reach out to me asap! Photo is attached! Phone 571 594 ****!
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Loss:
$68
Cons:
  • I do not like the product

Preferred solution: Full refund

Christy J Iah

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Verified Buyer
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Verified Reviewer

Was charged incorrectly

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Il Makiage - Was charged incorrectly
I was charged full price and was supposed to be trying it for a 14 day trail. Now i cant even get in contact with anyone to talk about u refund or what Im suppose to do to get my money back. And i havent even try this product
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Loss:
$74

Preferred solution: Full refund

User's recommendation: Don’t order from this company

Axton Qyc

Is very disrespectful company. I canceled the order.I did not order anything and they sanding me & charged $110.00 & I’m calling them but no response

Il Makiage - Is very disrespectful company. I canceled the order.I did not order anything and...
Stop sanding products which I canceled order and I did not order. Is charging me $110.00. Give me that refund back. Please
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Loss:
$110

Preferred solution: Full refund

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Riverdale, Georgia

PLEASE CANCEL MY ACCOUNT. I completed your form THREE TIMES. I keep getting a response no special characters however there weren't any. You can see I refuse to use an explanation point.

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Il Makiage - PLEASE CANCEL MY ACCOUNT. I completed your form THREE TIMES. I keep getting a...
Il Makiage - PLEASE CANCEL MY ACCOUNT. I completed your form THREE TIMES. I keep getting... - Image 2
Overrated. Overpriced. CANCELLATION SUCKS I sent an email, per instructions, to cancel my account. My request was ignored. My credit card was debated, DOUBLED, for the SECOND TIME, for this mediocre foundation. I gave Il Makiage TWO chances. I DO NOT WANT THIS PRODUCT. I DO NOT LIKE HOW IL MAKIAGE HANDLES BUSINESS.
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User's recommendation: If you take a chance on this product, use a prepaid card.

Tamera S Yis

Items not received/ not interested in purchasing it

Il Makiage - Items not received/ not interested in purchasing it
This company keeps taking money from my banking account. I am not receiving products and I am not interested in receiving any.
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Loss:
$64

Preferred solution: Full refund

User's recommendation: Please stop withdrawing from my account.

Catherine M Yhv

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Verified Buyer
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Verified Reviewer

My recent order # 11192****

Il Makiage - My recent order # 11192****
I recently completed a determine your correct color qui on Ill Making e. Their text questioned facts about my facial structure and my skin tone. It was an ad for their perfect eyebrow kit. It included a free gift which, assume, is their black liquid eye liner. I received a box with the eyeliner but no eyebrow kit. What happened to my lengthy quiz re my eyebrows? I was looking forward to trying their product out. Please respond. Cell (757) 724-**** or text.
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Cons:
  • Bad customer service

Preferred solution: I’d like to get what I thought I ordered.