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Il Makiage

Il Makiage

www.ilmakiage.com
What is your customer experience with Il Makiage?

Il Makiage Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Il Makiage has 1.4 star rating based on 1465 customer reviews. Consumers are mostly dissatisfied.

  • 5% of users would likely recommend Il Makiage to a friend or colleague.

  • Rating Distribution
  • Pros: Good product, No pros, Great product.
    Cons: No customer service phone number to call, Bad customer service, Want my money back.

View full overview ›

Media from reviews

Il Makiage - Refund
Il Makiage - I want to cancel my orderIl Makiage - I want to cancel my order - Image 2Il Makiage - Cancellation false advertisingIl Makiage - Cancellation false advertising - Image 2Il Makiage - I received a product that was dry and unusable.Il Makiage - Scammed
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Top Il Makiage Reviews

Positive Review

"Customer service"

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My first purchase of Woke Up Like This foundation was not a great color match. I called customer service, and they could not have been more pleasant,...

Critical Review

"Unauthorized Charges!"

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My auto replenishments were not desired until September 2026. They just charged my PayPal account for over $132! I would give this company a ZERO if I could....

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Laulani T
map-marker Clearwater, Florida

Refund

Il Makiage - Refund

I was charged for products that were never received. Once for $52 and again for $128 in nov 2025.

I have requested a refund multiple times and no reply. Please resolve this matter

View full review
Loss:
$180
Pros:
  • Seems like it could be a good product
Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Fix your customer service issues

Carolyn N Jwc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

It's really a buy, then try......

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Il Makiage - It's really a buy, then try......
Updated by user Oct 16, 2025

Still have a "temporary" hold on the funds, it's been 9 days. IlMakiage blames my financial institution & their terms, my bank says they cannot release the hold until the company rejects the payment.

I hope I end up owning this joke of a company, and I'm looking for a new financial institution. Stay tuned....

Updated by user Oct 13, 2025

Last email reply from IlMakiages support agent asked me to please wait until tomorrow, October 14th, for the funds to mine again, because then it will have been a full 5 days since I placed my order, which btw, I still do not have in my possession.

Original review Oct 13, 2025
I had seen several online ads for IlMakiage.com, a website focusing on make-up and skincare for mostly women. They offer a 'try-before-you-buy,' just pay shipping and handling option for new customers, which sounded pretty good, so I was off to shop their website and get more information about this try-before-you-buy deal.

After taking the online makeup quiz to find my shade (foundation), I skimmed through the fine print quickly but didn't miss the part about the company putting a temporary hold on the full price of any item I might order as a way to prevent fraud and ensure that if I did in fact decide to keep the product after the try-before-I-buy time frame, I had the money in my account to pay in full. That's a great premise, an excellent idea; however, the full amount for the makeup product I haven't even received yet has been, and kept on this 'hold' almost 5 days now! IlMakiage repeatedly has told me, via lame b.s. emails, that it's still on the temporary hold because of my financial institution's guidelines and the hold should just 'fall off' after a few days and that I should just be patient.

I placed my order on October 8th; it's now the 13th, and I still do not have the product I had wanted to try, and I have $50 in my account being held hostage for 5 days! I'm done being patient with this company. All email replies sound the same, just with a different customer service agent's name at the bottom of the page. I did some research online, and this is an everyday occurrence when dealing with IlMakiage.

There are many, many negative reviews online about exactly what I just described.

It's not just me! That doesn't make me feel any better; I'm still pissed and will be until I get the temporary hold off of my funds.
View full review

Preferred solution: Temporary hold taken off my funds asap, that's it.

User's recommendation: Buyer Beware of IlMakiage

Claudine C Lgl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want to cancel my order

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Il Makiage - I want to cancel my order
Il Makiage - I want to cancel my order - Image 2

No one answered the phone call that I made. I wanted to cancel my order.

I read what you wrote to me, and it said that I only had to pay $8, and when it went through my credit card, it was like $160 that you guys took out of my credit card. I don't think that is right, so I want to cancel my whole order, please.

View full review

User's recommendation: The number does not work

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TOMEKA F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scammed

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Il Makiage - Scammed
Updated by user Oct 21, 2025

The call went unanswered

Original review Oct 20, 2025

Was charged for not returning makeup that I havent received.Tried to contact the company but they do no not have a phone number. The number that is up tells you to email them.

I do not recommend anyone to use this product. Scammed

View full review
Loss:
$55
Cons:
  • Scamming customers charging unauthorized transactions

Preferred solution: Full refund

User's recommendation: Was charged for keeping the makeup that I haven’t received

Ivana R Nsg
map-marker West Valley City, Utah

I received a product that was dry and unusable.

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Il Makiage - I received a product that was dry and unusable.

I placed an order with a credit I had with the company. The product came in dry and unusable.

I requested a replacement with another product or an exchange. I was told that it was a gift and I could not return it or exchange it. It was a credit, not a gift.

Also, why can I not exchange a product that I received that was defective (dry)? I keep getting emails saying I am not eligible for this; therefore, I am stuck paying for a bad product.

View full review
Loss:
$60
Pros:
  • Good product
Cons:
  • Bad customer service

Preferred solution: Full refund

User's recommendation: Don’t get credit when there is a problem. Get the money back immediately or you may just be stuck with your purchase.

Makisha Veu
map-marker Toronto, Ontario

Cancellation false advertising

Il Makiage - Cancellation false advertising
Il Makiage - Cancellation false advertising - Image 2

They say its a 14 day free trial period but what they dont tell you is that theyre gonna charge you almost $100 without your knowledge.

When trying to contact them about what happened there is no contact number the one they provide on their site is just an automated machine. You cant even get a hold of a real person tell you to email.

They asked me for my email the order number and the address it was sent to

I told them I couldnt give them either because I didnt even get an email with confirmation about this trial.

Or anything I gave them proof that they charged my account and then they kept going on in circles about giving them the same information.

I gave them three times.

Im in the midst of trying to get my money back for false advertising. It was a scam.

View full review
Loss:
$84
Cons:
  • Scam for your money

Preferred solution: Full refund

Donna A Ffl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraudulently stole money from my acvount

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DONOT order from this company!! They steal money from ur account!!

When u call their phone # it says to email them at customerservice@***.com. I sent a few emails then went on their website and sent a form from them to customer service. I told them I m a single mom struggling to try and give my kids a good Xmas. I told them they were cold hearted, and asked how a company could steal $105 dollars from my account when I haven't ordered from them in months!!!

I told them how I had been on chemo, and I'm finally able to not be sick this Xmas and my kids could enjoy it this year. But them taking that amt from my account has really screwed me, well my kids!! They haven't answered and it's been 4 days. So I will call my bank in the morning and let them handle it!!

Whatever u do DONT buy from this company!? Go to Sephora or Ulta at least they won't steal money from u, and not return it!! This company should be closed down!!

I'm done!! Letting the BBB handle it now!!

View full review
Loss:
$106
Pros:
  • No pros
Cons:
  • Commit fraudulent acts steal money from bank account

Preferred solution: Full refund

User's recommendation: Stay away!! Very very far away!! Their fraudsters!! And thieves!!

Rose P Dtc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

This is not a phone call.This is k

Il Makiage - This is not a phone call.This is k

Want to cancel order? But I was charged too much money.

I was charged seventy four dollars several times and I only what is the trial which is five dollars and ninety cents

This is not a phone call, so you can answer my questions.

This is chatting and you only want to answer when you want to answer the questions. I am not paying anyone for trying to cancel my order

View full review
Loss:
$250
Pros:
  • There is th

Preferred solution: Full refund

User's recommendation: I wouldn't even represent this company to a dog for cosmetics

Lareen Dij

No where to find a inquiry to just order what I want.

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Il Makiage - No where to find a inquiry to just order what I want.

No phone number to call customer service. Dont like doing emails.

Rather speak to human.

Make hard to be able to try an explain what Im typing to say. Speaking to human is so much better.

View full review

User's recommendation: I will continue to praise your makeup. Luv it

Somone W Sxf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel my order

Il Makiage - Cancel my order

Cancel my order dish detergent vanilla chocolate other *** off the market no longer want cant afford the two items and my account is already negative standard balance because of the charge from IL Makiage

View full review
Pros:
  • Purchase
Cons:
  • Expensive
  • Can get customer service at all

Preferred solution: Cancel order no I didn’t lose any money

User's recommendation: IL Makiage cancel my order

Samona K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

You can’t get ahold of anyone to cancel and send back a return

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I think they should make their return easier. I want to send my item back, and I have no way of doing so on the app.

Their site is very difficult for me. Also, you should be able to talk to customer service. Please help me to get out of this nightmare.

And yes, that is how I feel about Il Makiage. Also, they want to let you cancel your card once they get the information.

View full review
Pros:
  • There are no pros and cons for this company

Preferred solution: To cancel and send the item back

User's recommendation: Pay very close to what you are buying from this site. ilmakiage

Edelin V

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

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Cant talk to a live person. Didnt do auto replenishment and still got charged. What is your customer service number?

View full review
Loss:
$100
Cons:
  • No live agents to talk to on the phone

Preferred solution: Full refund

Samona K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I was told to keep my products and now they are telling me to send back. I believe this is so they can charge me

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I was contacted by your team. About the products that was sent to me.

I havent used the product. They havent told me the next step. On what to do with the products. Once I was told to keep it.

And now they are telling me send back. It is very frustrating when you cant get what you need.

I no longer have a box to send the the product or address to send back.

Pay attention to what you are buying from this company. I wouldnt be surprised if they charge me.

View full review
Anonymous

Cancel order and subscription today &refund last debit

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Il Makiage - Cancel order and subscription today &refund last debit

Replenishing order received tried to cancelrefund refund refund refund refund refund refund refund refund refund refund refund refund refund refund refund refund refund refund refund refund refund refund refund refund refund refund refund refund Cancel subscription return my money return $55.60. Return my money.

Give me the mailing address to mail the product back and do not send anymore. Cancel cancel cancel cancel tried to call no contact made cancel cancel cancel cancel it today. give me the mailing address to return it. Give me the mailing address to return it.

Give me the mailing address to return it and refund my money give me the mailing address to return it give me the mailing address to return it. Give me the mailing address to return the product you sent. I do not want it. I do not want it.

Do not send anymore. Do not send anymore.

Do not send anymore. Cancel my subscription..

View full review
Carlotta C Ohx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Error in charging. You took 135.00 from my account in error

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They took 125.00 dollars out of my account. I'm about to call the bank and call it fraud if they don't fix it immediately.

I tried for a free sample, and the cost was 6.39 for shipping. Next thing I know, they took 135.00 out of my account. I have to pay bills; I had that money allocated for my light bill.

They are going to turn off my lights. I want my money back right now.

View full review
Loss:
$135

Preferred solution: Full refund

Shirley P Rex

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kansas City, Missouri

Customer service

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My first purchase of Woke Up Like This foundation was not a great color match. I called customer service, and they could not have been more pleasant, efficient, and knowledgeable.

They shipped another color to me at no charge and told me to keep the first one to give to a friend, etc. The shipment arrived quickly and is a great color match!

It is so light on my skin, I don't feel like I'm even wearing foundation. I also use their green primer, and I love the results!

View full review
Pros:
  • Customer service
  • Color match
  • Easy application

User's recommendation: If you have considered trying this brand, I highly recommend!

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