Silas Puc
map-marker Cary, North Carolina

Charge to my credit card for 81.00 not authorized by me

I only wanted to try before you buy to see if I like it. Now there is a 81.00 charge on my credit card!

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Resolved
erica b Zdi

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Resolved: Charged $134 for returned products

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Il Makiage - Charged $134 for returned products
Il Makiage - Charged $134 for returned products - Image 2
Il Makiage - Charged $134 for returned products - Image 3
Il Makiage - Charged $134 for returned products - Image 4
Il Makiage - Charged $134 for returned products - Image 5
Updated by user May 06, 2024

Company fixed the issue and I have been provided with apology.

Original review Apr 21, 2024
I have sent at least 15 messages to them in correspondence about my account being canceled. I got email confirmation it was canceled but multiple billings charged.

It started with a trial foundation service , along with 2 items missing, the package did have extra items given free as mystery gifts. I contacted them immediately about the missing items. At least 7 days passed they still has not sent out a replacement of missing items ,so I emailed them don't bother sending I'm canceling. 2 days later I get a tracking number (this is after it's canceled) the new package has the missing items and another color foundation.

So I logged back in and see they had started another trial date for me , I canceled and sent every item including the gifts back to them, even though it clearly stated to keep used trial products.

I wanted to be sure i had no further dealings with them but I was looking at my credit card statement and see I was changed$141 , I assumed they would refund when they got there used products back which only tried the foundation the rest were still new -unused but they can't tell so they probably trashed it all. My cc bill changed from $141 to $134 unless I was billed twice which I probably need To go back further statements to see if that is the case.
View full review
Loss:
$134
Cons:
  • You have no recourse against them once charged

Preferred solution: Full refund

User's recommendation: Never , stay away ,no phone # , cs is very poor

2 comments
Guest

They have sent an email , that they will refund the money, which it's unfortunate the difficultly to converse with them while all in email format is good tracking it be much easier to speak with someone who is listening vs reading your messages.

Guest
reply icon Replying to comment of Guest-2519854

Disagreed. Writing is always better and more binding than verbal conversations. Many people are lousy speakers, liars, and scammers who use the fast talk and no backup (the four corners of a contract) and some of us (self) are hard of hearing but well educated as to reading comprehension and prefer something concrete to hot air.

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Kandi K Bdt

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Beware, don't use a gift card here!!!

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Il Makiage - Beware, don't use a gift card here!!!
Il Makiage - Beware, don't use a gift card here!!! - Image 2
Il Makiage - Beware, don't use a gift card here!!! - Image 3
Updated by user May 22, 2024

No, also to clarify, they didn't offer a solution, they offered me a $20 coupon. ***Mine was $50 !!!

****. I'd take a $30 loss.

Original review May 21, 2024
I was given a $50 Gift card to spend. I picked out a foundation which cost almost exactly that.

I received the foundation and it was clearly the wrong color. The tubes are marked with a simple sticker. I order #160. It wasn't close to that color.

It matched #140. I emailed the company back and forth numerous times explaining the situation, but their response was there was nothing they would do because I used a Gift card. This was not my fault, it was their error of sending the wrong marked color tube, so why should I be out $50 worth of product? The emails continued, 1 offered me $20 towards the purchase of a new one.

And another girl tried telling me it was my screen giving me a color difference. My reply to that is, if that's the case, EVERYONE ordering your foundation would be getting the wrong color. They have not responded back. I even created a picture showing how the colors didn't match at all and how it matched a different color perfectly.

I've used their makeup and creams in the past and have written nice reviews about their products, I then explained to them that I will be writing into Pissed Consumer just to give them a last chance to do the right thing. Plus gave them 12 hours, too. Didn't receive an email. All I want is the correct color (that matches the swatch on their website, of course).

If this allows me, I will attach the pic of proof that I emailed to them. All along I wanted to talk to Nicki who personally emailed me right after I placed my order, that says to contact her if the need arises. Well, that need arose, and no Nicki ever popped up. So now they're sending out FAKE literature to their people.

Who does this??? Why??
View full review
Loss:
$50
Pros:
  • Concealer is excellent
Cons:
  • Have no customer service
  • Send out fake emails

Preferred solution: An exchange to have the correct color sent to me.

User's recommendation: Think twice about buying from them

Sue K Zec

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I really liked the products, but when I received a package of more products, that I didn’t order., I tried to get hold of the company to get the code to return the package, they gave me 5 minutes to u

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Il Makiage - I really liked the products, but when I received a package of more products,...
Il Makiage - I really liked the products, but when I received a package of more... - Image 2

When I received the package, I immediately called the company,s customer service. I couldnt get in touch with anyone, So I texted for a code which I immediately entered , they said I took too long to enter, so I asked for a new code, four more times . I got same answer every time, very frustrating!

View full review
Loss:
$10
Pros:
  • Products appear to be good
Cons:
  • More products were sent without being ordered
  • Unable to return

Preferred solution: A code to send back

User's recommendation: Don’t buy,

Resolved
Nancy W Cra

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Verified Reviewer

Resolved: Can you guy put all my money back that you’ve been stealing from me. I don’t like your product. I unsubscribed yet you are still taking my money. If you don’t return my money, I’m going to get a lawye

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Updated by user Sep 22, 2024

Company fixed the issue and I have been provided with apology.

Original review Aug 23, 2024

I just need my refund. Why are you charging me for a product that I don't want?

I need my money.

I need my refund. MMMMMnnnnmmmmnnmmmmm bbbbb burden, thought, thinking, shyyegvsbbjkxkm, handing, Georgina, and the other people I love the.

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Loss:
$38

Preferred solution: I don’t need your product, I want my money

Ananya G Lvl

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Related to the product

Il Makiage - Related to the product
Il Makiage - Related to the product - Image 2
Il Makiage - Related to the product - Image 3

The brand is not suitable for my skin tone. The foundation is too much lighter then my skin tone which looks fade on my skin..

the primer is not that great, the And concealer is also too much white then my skin tone. After applying this product i got acne issue .

Kindly i want to return the produce. Thanks.

View full review
Loss:
$106

Preferred solution: Full refund

Resolved
Jeanine W Bis

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Verified Reviewer

Resolved: No Answer from customer service

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Updated by user Aug 28, 2024

Company fixed the issue and I have been provided with apology.

Original review Aug 19, 2024

I have been trying to get a hold of your customer service since the beginning of August and have had absolutely no answer. I need to return an order and I have forgotten my password.

When I request the link to be sent to either login or change my password, I don't receive the secure email. I have tried about 30 times.

This is a time-sensitive return and I would really appreciate an answer to this issue. Thanks, Jeanine Willoughby.

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Geraldine B Dfb

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Verified Reviewer
| map-marker Benton Harbor, Michigan

One Star

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I never tried the product I order because when I open it up I knew it was the wrong color for me Im a black woman the color they sent was beige /white I sent the package back the very next day via United State postal service I was only 2days into the Trial. They received the product by within 3days they try to take money of my credit card and charge me during the trial my credit card company reported it as fraud they tried 3 times to charge my card for a product that was in trial period

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lisa p Snb

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Verified Reviewer

Return an item

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I deleted my auto shipment, but an item was sent anyway. I want to return the item.

Your online return system does not work; it just keeps directing me back to the same fruitless page.

No one answers the provided phone numbers. They are useless as well.

View full review
Loss:
$50
Pros:
  • Products appear to be good
Cons:
  • Terrible customer service

Preferred solution: Full refund

User's recommendation: Don't order ANYTHING from Il Makiage!!! You'll be in it for life! They DO NOT answer any phones, don't respond online! Definitely Do NOT sign up for the auto shipment. Changes are ignored!

Tetesa B

I did not asked for subscription. I made a one time purchase we

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Il Makiage - I did not asked for subscription. I made a one time purchase we

I did not ask for a subscription. This company has taken money out my account I didnt authorize it.

I sent an email. stating give me the address and I will send the merchandise back ..

This is the second package I received.

I do not want it . You shouldnt take advantage of your customers..

View full review
Loss:
$81
Cons:
  • Stealing money out of customers accounts

Preferred solution: Full refund

User's recommendation: If you keep taking money that your customers have Know idea that you guys have given them a subscription you want have many customers

Maritza S Vic

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Verified Reviewer

I have cancelled subscription and you keep charging my financial institution and saying that the merchandise is already to ship.

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I need to cancel this order, and I want my money back immediately! Please, do not send me any more merchandise!

View full review
Loss:
$65

Preferred solution: Full refund

Nataliya K Bvg

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Verified Buyer

Return makeup

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Il Makiage - Return makeup
Il Makiage - Return makeup - Image 2
Il Makiage - Return makeup - Image 3

I don't need it anymore. I ordered one time, but I got it the next month too, so I don't need every month's shipping.

View full review
Loss:
$63

Preferred solution: Full refund

Prentice Yrv

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Verified Reviewer
| map-marker Houston, Texas

You can't reach anyone live

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I'm ha ingredients auestions about makeup i don't like, I can't find the order number in order to process a return and you can't speak with a live cs rep. Wtf??? This is a ripoff

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User's recommendation: Don't buy

Erica Z Ibs

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Verified Reviewer

UNAUTHORIZED CHARGES FOR PRODUCT NEVER RECEIVED AND NO ONE WILL ANSWER PHONE

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When calling, no one will answer the phone to explain why they are still deducting money from my account.

View full review
Loss:
$67
Pros:
  • Ok product
Cons:
  • Keep your card information on file

Preferred solution: Full refund

User's recommendation: Don’t buy this product with a CREDIT CARD. IL MAKIAGE will KEEP your card info and deduct AT RANDOM!!

Sullivan Vnk

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Verified Reviewer
| map-marker South Jordan, Utah

I want my money back

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I have cancelled my subscription 2xs now! They continue to take $65 out of my account. I am ready to take legal action.

No one has gotten back to me and you cannot talk to a live person to resolve.

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Resolved
Holly A Yge

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Verified Reviewer

Resolved: LOVE their products but their Billing and Customer Service is a MESS!

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Il Makiage - LOVE their products but their Billing and Customer Service is a MESS!
Il Makiage - LOVE their products but their Billing and Customer Service is a... - Image 2
Updated by user Apr 09, 2024

Company fixed the issue and I have been provided with apology. And they finally cancelled one of the orders that I’ve been asking them to cancel.

Original review Apr 02, 2024
They really need to fix the billing residing their website. And their customer service, after several back and forth emailings is absurd.
1) There is one product I wanted cancel yet their "disable order" really meant disabling ALL of the auto replemishment orders in which makes ZERO sense.

And they won't refund me the order I want canceled. THIS ONE IS THE NIGHTMARE AND STILL NOT RESOLVED.
2) When I do want to order another product, the billing charges more than once - 2 orders for one product - I wanted the auto replemishment one in which was an upgrade with 30% off. Shouldn't be charged for 5...

- Waiting on response on that.
3) I got charged for an order I did not order. I requested it canceled and demanded refund of $220.41 - waiting on that.
Seriously, get the website FIXED for billing and orders as well as Auto Replenishment management.
Holly
View full review
Loss:
$317
Pros:
  • I love their products
Cons:
  • Online billing is a mess
  • Customer service is not reliable so frustrating
  • Eye depuffines did not work for my eyes

User's recommendation: Products are good - just their billing and customer svc is a mess

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