Il Makiage
Il Makiage Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Il Makiage has 1.5 star rating based on 1130 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend Il Makiage to a friend or colleague.
- Rating Distribution
Pros: Good product, You cant get customer service of any kind, Great product.
Cons: No customer service phone number to call, Want my money back, Bad customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Il Makiage has 1.5 star rating based on 1130 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend Il Makiage to a friend or colleague.
- Rating Distribution
Pros: Good product, You cant get customer service of any kind, Great product.
Cons: No customer service phone number to call, Want my money back, Bad customer service.43% of users think that Il Makiage should improve its Customer Service.
56% of users say that they won't use Il Makiage in the future for similar services or products.Recent recommendations regarding this business are as follows: "Uncertain", "I need my money to be refund", "Employee a capable and reliable customer service team if you truly value my business.", "Do do business with this company", "Do not order".
Most users ask Il Makiage for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Il Makiage Reviews
"NO Customer Service Available"
I do like their foundation, if they got my shade right, but I can't get anyone on the phone or email to tell them this! I'm very disappointed... I filled...
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Received product I did not order
I ordered a product to try and, somehow, received a second shipment. Upon looking at my account, it did not show that I had set it up for auto-replenishment of the product.
I do not need the product as I still have plenty left, having purchased two bottles. I want a return label and a refund.
- I like the product
- I will order when i need more product
Preferred solution: Full refund
User's recommendation: Uncertain
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Tricked into purchasing makeup after cancellation
I purchased makeup from this company and the shipment I received was broken/damaged. I emailed them, telling them I wanted to cancel any future shipments.
They offered gift certificates that I never used, but they sent me another bottle of makeup (without my request) to my home. I thought that was their way of apologizing for their mistake. It turns out that it was cause for them to have me enrolled back into purchasing their makeup because I didn't return it within 14 days. So, after $85 was drafted from my account, I told them to return my money.
They said that I was a part of the 'try before you buy' scheme and therefore the transaction was legal. Stay away from these people.
The makeup is amazing (spot on with my complexion) but they are shady, and I don't want to do business with shady people. They can't be trusted!
- Foundation matches skin color perfectly
- Fail to deliver products safely and automatic replenishment
Preferred solution: Full refund
User's recommendation: Stay away from the company! They are not trustworthy!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I received the wrong shade
I ordered shade 175 and u guys sent me shade 130 . I would like to be sent the right shade please and thank you.
Preferred solution: I would like to get me right shade sent to me I will return the wrong shade I received.
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Verified Reviewer
Return issues
Answer the call. Discuss the company's actions without ordering the product yet they keep sending it and taking money from my account.
I need my money back and I don't want the product anymore, cancel my future orders.
I need an answer ASAP, otherwise, I will claim my money through PayPal. Okay?
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Very disappointed in the product but more disappointed in the service
I tried to reach out to customer service but never received a reply until my 14 days were complete. Then they charged my account.
I tried contacting them again to inform them that I wanted to return the product, but I received no response. By then, they said that the 14 days had expired. I was offered a discounted three-month renewal, which I did agree to at the time of my initial order. I genuinely wanted to enjoy this product.
The three-month renewal was charged to my card immediately, not after the trial period ended. This prompted my initial attempt to reach customer service. When the product arrived, I did try it and - wow! It was not a good look.
In fact, it made me look older. Of course, I tried to reach out again, but by the time they did respond, the 14-day trial was complete.
I am still trying, but they just keep offering me coupons for more products. I just want at least a refund for the three-month renewal.
- Good marketing
- No reply to email until after the 14 day trial
- Not able to call directly
Preferred solution: Full refund
User's recommendation: Don't get suckered in by this deceitful company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Charges on my credit card
Company fixed the issue and I have been provided with apology. Well it really wasn't i still didn't get an answer on the 3 charges
I was charged four different times on September 29th, 2024, on my bank credit card. I would like it put back on my credit card, please. Paula Ramos, 951-376-****, Pramos2758@***.com
Preferred solution: Full refund
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Verified Reviewer
I am upset that no one has gotten back to me & I can’t afford the first order with order# 11506****.
I need to cancel order #11506****, please, and refund the money back to my bank account with the card ending in 9522! Somehow, I ordered twice! Please cancel the order for:
$6.39
$82.29
and keep my second order for:
$6.39
$48.72
- I love the foundation
Preferred solution: Full refund
Deltona, Florida
I am receiving items I do not want trying to return and having issues doing so
I am receiving items that are not my shade
I do not want and also receiving the correct shade
trying to return and having issues doing so
I reached someone and was informed that I will kit get the wrong shade
Have received twice
User's recommendation: Better communication
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I did not order another product. I have not even used the first one. So why are do you Bill me again. Please cancel my credit card number from your company, this is fruad
There is a pending transaction that I did not order. Do not take any money from my account, thank you.
Preferred solution: I saw a pending transaction that I NEVER ORDERED. PLEASE CANCEL THE TRANSACTION BECAUSE I NEVER REORDERED ANY PRODUCT.
User's recommendation: No future recommendations with this experience. Please delete my account, you can not go ahead billing people because they patronize you once.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Stealing my money
The number does not work! This company has been contacted twice prior about my account and they are still charging me!
I no longer live at the address. Shipments have been returned and still no refunds! Since 2020! 4 years!
Today is the final straw! They give no option to cancel the account.
This is fraudulent, misleading, and theft! Do not.
- Misleading once you start you can only delay the orders
Preferred solution: Apology
User's recommendation: Do not use IL Makiage!!!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Methuen, Massachusetts
Quiero hacer unas devoluciones
Hice un pedido hace un ano y desde entonces no dejan de enviar el producto estoy molesta porque están cobrando de mi tarjeta y yo ni uso el producto tengo todas las bases acomuladas necesito devolverlas y que me cancelen la orden
User's recommendation: No no recomendaria
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Verified Reviewer |
Hicksville, New York
I don’t want my order . Need refund
I dont want this foundation anymore. I have already. Dont like anymore and very expensive.I want refund my money okay and cancel this order for future
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Verified Reviewer |
Houston, Texas
I cannot get a hold of customer service or an answer back for the refund of my order that was mistakenly ordered on the 30th of Oct. I it is not to
I need to cancel order #11506****please! & refund the money back to my Bank Account with card ending in 9522! I have an another order with just the foundation ordered in it & I am keeping that order!
The amount to refund back to my Bank is:
$6.39
$82.29
Piscataway Township, New Jersey
Refund
Hi I will be returning my product it was delivered damaged I will attach a picture and I would also like to cancel my order thank you
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Verified Reviewer
Resolved: Charged $134 for returned products
Company fixed the issue and I have been provided with apology.
It started with a trial foundation service , along with 2 items missing, the package did have extra items given free as mystery gifts. I contacted them immediately about the missing items. At least 7 days passed they still has not sent out a replacement of missing items ,so I emailed them don't bother sending I'm canceling. 2 days later I get a tracking number (this is after it's canceled) the new package has the missing items and another color foundation.
So I logged back in and see they had started another trial date for me , I canceled and sent every item including the gifts back to them, even though it clearly stated to keep used trial products.
I wanted to be sure i had no further dealings with them but I was looking at my credit card statement and see I was changed$141 , I assumed they would refund when they got there used products back which only tried the foundation the rest were still new -unused but they can't tell so they probably trashed it all. My cc bill changed from $141 to $134 unless I was billed twice which I probably need To go back further statements to see if that is the case.
- You have no recourse against them once charged
Preferred solution: Full refund
User's recommendation: Never , stay away ,no phone # , cs is very poor
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Beware, don't use a gift card here!!!
No, also to clarify, they didn't offer a solution, they offered me a $20 coupon. ***Mine was $50 !!!
****. I'd take a $30 loss.
I received the foundation and it was clearly the wrong color. The tubes are marked with a simple sticker. I order #160. It wasn't close to that color.
It matched #140. I emailed the company back and forth numerous times explaining the situation, but their response was there was nothing they would do because I used a Gift card. This was not my fault, it was their error of sending the wrong marked color tube, so why should I be out $50 worth of product? The emails continued, 1 offered me $20 towards the purchase of a new one.
And another girl tried telling me it was my screen giving me a color difference. My reply to that is, if that's the case, EVERYONE ordering your foundation would be getting the wrong color. They have not responded back. I even created a picture showing how the colors didn't match at all and how it matched a different color perfectly.
I've used their makeup and creams in the past and have written nice reviews about their products, I then explained to them that I will be writing into Pissed Consumer just to give them a last chance to do the right thing. Plus gave them 12 hours, too. Didn't receive an email. All I want is the correct color (that matches the swatch on their website, of course).
If this allows me, I will attach the pic of proof that I emailed to them. All along I wanted to talk to Nicki who personally emailed me right after I placed my order, that says to contact her if the need arises. Well, that need arose, and no Nicki ever popped up. So now they're sending out FAKE literature to their people.
Who does this??? Why??
- Concealer is excellent
- Send out fake emails
- Have no customer service
Preferred solution: An exchange to have the correct color sent to me.
User's recommendation: Think twice about buying from them
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They have sent an email , that they will refund the money, which it's unfortunate the difficultly to converse with them while all in email format is good tracking it be much easier to speak with someone who is listening vs reading your messages.
Disagreed. Writing is always better and more binding than verbal conversations. Many people are lousy speakers, liars, and scammers who use the fast talk and no backup (the four corners of a contract) and some of us (self) are hard of hearing but well educated as to reading comprehension and prefer something concrete to hot air.