Il Makiage
Il Makiage Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Il Makiage has a 1.4 star rating from 1256 reviews and 5% would recommend; overall sentiment is mostly negative and many reference Il Makiage reviews when searching.
Key Takeaways for Future Customers
- Expect frequent mentions of billing and difficulty obtaining refunds.
- Many report trouble canceling subscriptions and unwanted auto-ship orders.
- Prepare for limited phone support and slow or unresponsive customer service.
Negative Feedback / Risk Areas
- Recurring Il Makiage customer complaints cite unauthorized charges and wrong shipments.
- Refunds are often delayed or denied and disputes over billing are common.
- Poor access to live support makes resolving subscription and return issues difficult.
Positive Feedback
Some customers say the product quality is good or great, though these reports are far fewer than complaints.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Il Makiage has a 1.4 star rating from 1256 reviews and 5% would recommend; overall sentiment is mostly negative and many reference Il Makiage reviews when searching.
Key Takeaways for Future Customers
- Expect frequent mentions of billing and difficulty obtaining refunds.
- Many report trouble canceling subscriptions and unwanted auto-ship orders.
- Prepare for limited phone support and slow or unresponsive customer service.
Negative Feedback / Risk Areas
- Recurring Il Makiage customer complaints cite unauthorized charges and wrong shipments.
- Refunds are often delayed or denied and disputes over billing are common.
- Poor access to live support makes resolving subscription and return issues difficult.
Positive Feedback
Some customers say the product quality is good or great, though these reports are far fewer than complaints.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cancel subscription
No one answered no one answered the call. I canceled my subscription two months ago and youre still taking money out of my account.
Preferred solution: Full refund
User's recommendation: Do not use them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cincinnati, Ohio
Random Charges - NO customer service
I ordered the 'try before you buy' and paid for it. I looked at my account.
No subscriptions, no current orders. Today I have a random charge on my card. No way to talk to a human to resolve this. The numbers provided say to email them, and it hangs up.
I had to close the account so that it doesn't happen again.
This is a horrible company, and frankly, the makeup sucks! It's all a scam, and I'm angry that I fell for it!
Preferred solution: Full refund
User's recommendation: Don't let them steal your money!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service is difficult to maneuver easily
I received a new shipment of products that I didn't ask for. I want to cancel my subscription and want a refund. What do I do with the shipment that I have right now?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt's really a buy, then try......
Still have a "temporary" hold on the funds, it's been 9 days. IlMakiage blames my financial institution & their terms, my bank says they cannot release the hold until the company rejects the payment.
I hope I end up owning this joke of a company, and I'm looking for a new financial institution. Stay tuned....
Last email reply from IlMakiages support agent asked me to please wait until tomorrow, October 14th, for the funds to mine again, because then it will have been a full 5 days since I placed my order, which btw, I still do not have in my possession.
After taking the online makeup quiz to find my shade (foundation), I skimmed through the fine print quickly but didn't miss the part about the company putting a temporary hold on the full price of any item I might order as a way to prevent fraud and ensure that if I did in fact decide to keep the product after the try-before-I-buy time frame, I had the money in my account to pay in full. That's a great premise, an excellent idea; however, the full amount for the makeup product I haven't even received yet has been, and kept on this 'hold' almost 5 days now! IlMakiage repeatedly has told me, via lame b.s. emails, that it's still on the temporary hold because of my financial institution's guidelines and the hold should just 'fall off' after a few days and that I should just be patient.
I placed my order on October 8th; it's now the 13th, and I still do not have the product I had wanted to try, and I have $50 in my account being held hostage for 5 days! I'm done being patient with this company. All email replies sound the same, just with a different customer service agent's name at the bottom of the page. I did some research online, and this is an everyday occurrence when dealing with IlMakiage.
There are many, many negative reviews online about exactly what I just described.
It's not just me! That doesn't make me feel any better; I'm still pissed and will be until I get the temporary hold off of my funds.
Preferred solution: Temporary hold taken off my funds asap, that's it.
User's recommendation: Buyer Beware of IlMakiage
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to cancel my order
No one answered the phone call that I made. I wanted to cancel my order.
I read what you wrote to me, and it said that I only had to pay $8, and when it went through my credit card, it was like $160 that you guys took out of my credit card. I don't think that is right, so I want to cancel my whole order, please.
User's recommendation: The number does not work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Cannot get through to customer service
Company fixed the issue and I have been provided with full refund. Email, email, email. Keep a paper trail.
I received my initial order. The color of the foundation is too light and it does not provide full coverage.
I am trying to reach Customer Service to return the item. Each time I attempt to reach them, I am sent a code from some company called pissed consumer and the verification code never works so then I am not able to get forwarded to Customer Service
- Poor customer service
Preferred solution: I do not want to be charged for this product. It was an arrangement where I was to try it first.
User's recommendation: Beware
Clearwater, Florida
Resolved: Refund
I was charged for products that were never received. Once for $52 and again for $128 in Nov 2025.
I have requested a refund multiple times and received no reply. Please resolve this matter.
- Seems like it could be a good product
- Poor customer service
Preferred solution: Full refund
User's recommendation: Fix your customer service issues
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chattanooga, Tennessee
Resolved: Not subscribed!!!!
Company fixed the issue and I have been provided with full refund. Contacted card company.
Really wanted to try the makeup. Ordered but DID NOT subscribe to refills.
Now charging credit card for another order. Tried every way possible to reach someone to cancel.
Finally found a way to send a message. Will stop payment on card.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Refund
Company fixed the issue and I have been provided with full refund. Full refund was issued with apologies. Be careful and watch bank account.
I was charged after canceling the trial. Not just for the makeup, but for the free ads one that I truly believed to be free.
- Great product
- Hard to get in touch with
Preferred solution: Full refund
User's recommendation: Make sure it cancels if that is what you choose to do
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnsatisfied
This makeup doesn't stand up to its promises. I put it on lightly; with oil and heavier, it accentuated fine lines and, up close, looked cakey.
I do not want to be charged for this on my credit card provided. I will happily return this, but I do not want to be charged.
I'll wait for a response from the company within 24 hours, or I will leave the review that it's worth!!!
Judy
- Brush only pro but brushes are a dime a dozen
- Too matter even though i specified luminous
- Dry and cakey looking
Preferred solution: Full refund
User's recommendation: Try first or better yet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kaneohe, Hawaii
It’s a labyrinth trying to get a hold of customer service and they charged me full price for something I was supposed to try for free then they want $5 more and a “ replenish” order to talk to them
I just stated that above they charged me for something I was supposed to try for free plus shipping 2 separate transactions. Then want to charge me $5 +sign up auto ship at $38 per month just so i can talk to them. Thats *** I keep getting redirected to everywhere but them
- All cons
Preferred solution: Full refund
User's recommendation: Stay away don’t do it!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo opt out of everything
Your company and your site make it almost impossible to opt out. I just received another order of this crap.
I want my membership to be completely over with, done and over with; never say anything to me again. And how do I send this crap back that I did not open?
Preferred solution: I want to opt out of this completely. I want you to stop sending me stuff and charging me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScammed
The call went unanswered
Was charged for not returning makeup that I havent received.Tried to contact the company but they do no not have a phone number. The number that is up tells you to email them.
I do not recommend anyone to use this product. Scammed
- Scamming customers charging unauthorized transactions
Preferred solution: Full refund
User's recommendation: Was charged for keeping the makeup that I haven’t received
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Cancel subscription
I cannot reach a human being. I want to cancel my subscription.
I no longer need it. Thank you Joyce Foster.
Preferred solution: My subscription for ongoing deliveries
User's recommendation: Please know you cannot get a hold of this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOn January 24, 2026 I placed an order for the try before you buy campaign which was just over $6.00, but my bank account reflects a charge of over $49.00.
My bank account reflects a charge of over $49.00 when it should only have been just over $6.00. After chatting with a representative regarding my refund, I was asked for my email address and my credit card number. Why?
Preferred solution: Full refund
User's recommendation: Do Not participate in any try before you buy campaign because they will attempt to secretly extort more than 3 times the amount they are asking for.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharged when i canceled
They could have a customer service number people could call with issues. Also, my first order, the makeup was broken and all over the box, and they still haven't replaced it.
- Good product
- No immediate customer support hard to cancel
Preferred solution: Full refund
User's recommendation: Dont buy from companies withnout a direct customer service number
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