Il Makiage
Reviews and Complaints
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Verified Reviewer
I want my money taken from my account
Trial period, my *** They just shipped the trial period bottle yesterday and took $89 from my account today.
Preferred solution: Full refund
User's recommendation: Never
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Verified Reviewer
Trial
Be prepared to be charged upfront. Pissed off!
The company is not as described. 'Try before you buy' is nonsense.
- Lies about try before you buy
Preferred solution: Full refund
User's recommendation: There is no such thing as a trial period. You are charged the same day.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fairview, Utah
Unhappy Customer
Very unsatisfied. I always sent the wrong shade of foundation contacted p*** the customer to contact it d*** so I can exchange it for the correct color foundation, but I got no response.
They promised to give you the right color tone foundation, but mine was a little too light I. Needed a darker shade, and so I called.
Did you a refund and to get the proper shatas foundation? But I haven't heard anything from anyone yet.
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Verified Reviewer
Resolved: Wrong email on account
I put the wrong email address in my account. I want to return my products. The correct email address is faribahough84@***.com.
Preferred solution: Full refund
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Verified Reviewer
I ordered a free trial and you charge my bank account $115 and I want my money back
I ordered a free trial of makeup and they charged my bank account $115. I want my money back. I would like a refund immediately.
- No free trial
Preferred solution: Full refund
User's recommendation: Put on the page if you’re going to charge your bank account or credit card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Henderson, Nevada
I have questions about My account
I canceled my subscription and you guys still took money out of my account and sent me a package that I didnt even ask for. I want my money back.
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Verified Reviewer
To stop sending product
I just ordered to try the product. But it's automatically sending and deducting my money.
It's difficult to contact customer service to stop it. I want to stop and want to return the last box they sent me.
Preferred solution: Just stop sending me and cutting money.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Miami, Florida
For update my adress
because you sent me the address I entered is incorrect : my address is 570 SW 51st Ave, Margate FL 33068 can you change my adress please
User's recommendation: I want to update my address
Apopka, Florida
Can’t SEEM TO TALK TO ANYONE
Not able to speak to a customer service representative.
I tried calling the customer service number 5 to 6 times LITERALLY, so I could cancel my subscription and receive a refund of my funds and the phone number each time was busy. FINALLY, on the last attempt the phone wasnt busy BUT NO KNE PICKED UP. I want to cancel my subscription and money refunded.
Ashburn, Virginia
Items being added to my replenishment subscription without my permission.
This is the second time this has happened. Access to a live person who can expedite assistance and support while enthuse doesnt keep happening is non existent. I shouldnt have to try so hard and wait so long for customer service.
User's recommendation: Employee a capable and reliable customer service team if you truly value my business.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Huntington Station, New York
Exchange makeup for darker shade
They are NOT HELPFUL at all!! Not one bit!!!
XXXXX
Well II Makiage finally stepped up to the plate and sent me a darker shade of makeup. I just hope Im not going to be charged for it.".",,.,,,..l.ll.l.ll.l.ll.ll..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They keep giving me the wrong color
The return label isn't working and can't print up a label I tried to get an exchange but it won't allow me to pick a lighter color so I need to return the product
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Pissed of very poor customer service
IL makiage I'll never order from them again and I will never recommend any of my family or friends to order either I tried to call customer service and never got though plus they took 131.00 from my account after I told them to cancel my order they still charged me and proceed to mail out my order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cancel order
Unable to speak with anyone to cancel my order. Total run around.
The makeup is not worth $81. I don't want the subscription!
- Bad customer and over priced
Preferred solution: Cancel subscription
User's recommendation: Buy from a store, never on line!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I want subscription cancelled and a refund
My funds have been pending for almost a week and have not went back on my card.I have attempted to reach out to customer support and still no assistance.
- Took money off my card
Preferred solution: Full refund
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